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Taking care of your Nescafé &Go

  • Getting Started

    1. 1. Carefully check that contents are complete and undamaged. In the event of damage or any missing parts please inform the manufacturer on the Service Line number at the back of this manual within 3 working days of receipt of the goods.
    2. 2. Remove the water boiler and merchandiser from the packaging and place on a suitable surface as detailed above.
    3. 3. To connect the merchandiser to the boiler, insert the key in the boiler lid, unlock and lift hinge up. The merchandiser can now be fitted via the key hole slots to the captive screws on the side of the boiler.
    4. 4. Check the merchandiser is located correctly before closing and locking the lid.
    5. 5. When locked the lid retains the merchandiser and prevents it from being removed
    6. 6. Fill the merchandiser with the co-ordinating range.

  • Operation

    1. 1. Ensure the electrical socket is switched off and plug in the water bottle. DO NOT switch on power.
    2. 2. Insert key into lock on lid and open.
    3. 3. Fill unit with cold drinking water until the tank is full as indicated by the dimples stamped into the tank sides. DO NOT OVERFILL.
    4. 4. Close lid and lock.
    5. 5. Switch on power at the 13 amp socket and by the on/off switch located on the rear of the machine.
    6. 6. The amber colour LED light changes colour indicates the unit has power and is heating.
    7. 7. Once the LED changes colour to green the water is up to temperature and is ready to use.
    8. 8. Allow approximately 10 minutes for the unit to heat from cold.

    Please note the push dispense will not operate until the correct temperature is reached, the green LED will show.

  • Getting your Drink

    1. 1. Select desired NESCAFÊ &Go drink and pull from the merchandiser.
    2. 2. Remove foil tab from cup.
    3. 3. Put cup onto drip tray on water boiler.
    4. 4. Push and hold dispense button until cup is filled to required level.
    5. 5. Remove cup from machine.

    CAUTION - HOT WATER, BEWARE OF SCOLDING.
    DO NOT DEPRESS BUTTON WHILST HAND IS
    HOLDING CUP.
    DO NOT REMOVE CUP WHILST WATER IS
    BEING DISPENSED.
    DO NOT OVERFILL CUP.

  • Refilling the Machine

    1. 1. When the machine is low on water, the green light colour changes to RED.
    2. 2. A short period is allowed from the dispense of one cup before the dispense button is disabled.
    3. 3. The machine requires refilling - switch OFF at plug.
    4. 4. Unlock, open lid - CAUTION HOT WATER OR STEAM.
    5. 5. Pour in cold water until maximum level is reached.
    6. 6. Close lid and lock.
    7. 7. Switch on the machine at the plug.

  • Limescale

    In common with all water boiler manufacturers, service calls within the 12 month warranty period where limescale build up is the cause are not covered under warranty. The frequency of descaling can vary dependant on the water supply as hard water areas may need more frequent descaling. It is recommended the unit is descaled every 2 months and 3 sachets are included to cover the first 6 month period from installation.

    The parts list at the rear of this manual provides all relevant details for replacement sachets.

  • Descaling Procedure

    1. 1. Decant the hot water from the machine by filling an empty cup and repeat until no more water drains freely and the Red LED shows.
    2. 2. Isolate machine from power supply by switching off the power supply and removing the plug from its socket.
    3. 3. Allow to COOL completely.
    4. 4. Unlock the lid and open and remove merchandiser.
    5. 5. Drain remaining water from the machine by turning upside down and emptying into a suitable container.
    6. 6. Remove as much scale as possible by hand, paying particular attention to level probes. (White plastic with hexagonal bolt in centre). Care should be taken not to damage these fittings.
    7. 7. Insert the contents of one descaler sachet and follow instructions on the packet.
    8. 8. Thoroughly clean and flush the machine before re-use or an after taste will be noticed. Fill with clean water and flush through at least TWICE.
    9. 9. Follow OPERATION instruction above as for first time use.
    10. 10. Refit merchandiser.

    DO NOT PLUG IN AND SWITCH ON MACHINE UNTIL ALL OF ABOVE HAS BEEN COMPLETED.

  • Storage

    If the unit is not to be used for a long period of time:
    1. Decant hot water as detailed in DESCALING above.
    2. Isolate machine from electrical supply by switching off and pulling out plug.
    3. Allow to cool completely.
    4. Unlock lid, open and detach the merchandiser.
    5. Drain remaining water from the machine by turning upside down and emptying into a suitable container.
    6. Remove as much lime scale as possible by hand, paying particular attention to the white level probes. CARE should be taken not to damage these fittings.
    7. Insert the contents of one descaler sachet and follow the instructions on the packet.
    8. Thoroughly clean and flush the machine at least twice with clean water before re-use or an after taste will be noticed.
    9. Close lid and lock.

    NOTE: When re commissioning the machine follow OPERATION instruction.

  • Trouble Shooting

    Before calling customer services please check the following possible causes (see manual).

  • Warranty

    The water boiler is covered under a full 12 months parts and labour warranty.

    In the event of machine failure during the warranty period please follow these steps:
    1. Have the machine serial number at hand.
    2. Telephone customer services on 0800 745 845.
    3. Full details of address, telephone number, contact and date of purchase.
    4. All warranty repairs within the first 12 months will be covered by a 'Back to Base' service. The unit will be returned to the manufacturer for inspection/repair.

  • Useful Spare Parts

    Lid Key - Part No 1700192

    Descale sachets (pack of 3) Available from all major supermarkets

    Drip Tray - Part No 1801463

    Drip Tray Insert - Part No 2301510

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Want to know what you could earn?

Here's a simple table illustrating the amounts of cups you could be selling per day to earn some fantastic rewards

Reward Number of Food Service Reward Points Cups sold per day Days required to claim reward
Cinema Ticket for 2 638 points 5
10
15
20		 69
35
23
18
1 Bottle of Wine 875 points 5
10
15
20		 94
47
32
24
Folding Scooter 1175 points 5
10
15
20		 126
63
47
32
6 Bottles of Wine (3 red & 3 white) 2850 points 5
10
15
20		 198
99
66
50
Kenwood Toaster 2550 points 5
10
15
20		 240
136
80
68
iPod Shuffle 3550 points 5
10
15
20		 379
189
127
95